10-year parts and labor warranty on custom speaker drivers, enclosures, and finish for Arizona residents. 4-year warranty on amplifiers and electronics. Two years of unlimited service calls with no trip fees. If we designed and installed your system, we support it for the long term.
All custom speakers built by Mike Knows Audio Video are covered for 10 years from installation date — parts and labor — for clients residing in Arizona. This is comprehensive coverage on the speakers we handcraft in our Arizona workshop.
Requires Arizona residency.
Your two-year installation warranty covers unlimited service calls with no trip fees to any of our service areas (Sedona, Scottsdale, Paradise Valley, Prescott). This includes technical issues, system troubleshooting, recalibration requests, and user training.
Read that again: user training is covered. Want to learn how to switch between streaming services? Need help understanding a new feature on your receiver? Call us. We'll walk you through it remotely or schedule an on-site visit at no charge.
Many companies make more money from post-installation service calls than from the original installation. They offer minimal training, provide limited documentation, and charge $200-300 every time you need help.
We built our business model differently. We take on a maximum of 15 clients per year, so every project gets our full attention from start to finish — and well beyond. We'd rather have you as a satisfied long-term client who refers friends.
We continue to provide service at standard rates. The 10-year speaker warranty remains in full effect.
We maintain complete client documentation indefinitely. If you need service years later, we have your original measurements and settings on file.
Your WubWub Audio speakers are an investment that grows with you. Within the first 5 years of ownership, you receive 100% of your original speaker purchase price as credit toward an upgrade to new WubWub Audio speakers. No depreciation. No trade-in games. Dollar for dollar.
After year 5, the credit reduces by 20% each year — 80% in year 6, 60% in year 7, 40% in year 8, 20% in year 9. The program expires at 10 years. No other speaker manufacturer offers anything close to this.
You purchased a pair of WubWub Audio tower speakers for $5,000 three years ago. You want to upgrade to the next level. Your full $5,000 is credited toward the new speakers — you only pay the difference. The original towers come back to us, and your new speakers get a fresh 10-year warranty and a new birth certificate.
We want our clients to grow with us. If your room changes, your needs evolve, or you just want more — the upgrade should feel like a natural next step, not a financial penalty. This program means your WubWub Audio speakers never lose their value.
We only service and support home theater systems we designed and installed. This isn't because we're being difficult — it's because we can't provide the level of service our clients expect if we're working on systems we don't intimately understand.
The 10-year warranty covers speaker drivers (all woofers, midranges, and tweeters), enclosures (cabinet construction, joints, bracing), and all exterior finishes — parts and labor — for clients residing in Arizona. Amplifiers and other electronic components are covered separately for 4 years. If any covered component fails due to manufacturing defect or material failure, we repair or replace at no cost.
Power surges or electrical damage of any kind. Abuse or mishandling. Placement in environments the equipment is not designed for — excessive heat, humidity, outdoor exposure, or any setting unsuitable for audio equipment. Physical damage, water damage, and third-party modifications are also excluded.
The 10-year speaker warranty continues in full effect. Service is available at standard rates: $100–$150 trip fee depending on location, $125/hour with 1-hour minimum. Remote support is always free.
The 10-year speaker warranty transfers with the speakers to your new location. We can recalibrate for the new space at standard service rates if within our service area. Special rates may apply for moves outside our territory.
Within the first 5 years of ownership, you receive 100% of your original WubWub Audio speaker purchase price as credit toward an upgrade to new speakers. After year 5, the credit reduces by 20% annually and the program expires at 10 years. The upgrade must be at least double the trade-in value, and traded speakers must be in good working condition with no major cosmetic or driver damage. Amplifier costs are subtracted from powered speaker trade-in values. Installation is included for Arizona clients. See the full program details above.
No. Components either fail early (covered by our 10-year warranty) or last decades. We haven't found extended coverage necessary.
No. We specialize in custom speaker design, fabrication, and home theater system installation. We're audio engineers, not general contractors.
We've designed the business for longevity: 15 clients per year, minimal overhead, no debt, strong cash reserves. That said, all warranty obligations transfer to component manufacturers where applicable, and we maintain detailed documentation that any qualified technician could use for service.
Call us to discuss our warranty and service policies in detail.
